Thompson, Harvey <br/><br/>
Who stole my customer ? : winning strategies for creating and sustaining customer Loyalty 
by Harvey Thompson 
 - New York:   Prentice Hall  2003 
 - xiv, 210p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0131453564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer defection<br/>customer loyalty<br/>customer relations<br/>customer satisfaction<br/>opportunity<br/>product vs. service slices<br/>risk<br/>understanding loyalty<br/>winning customer experience
<br/><br/><label>Dewey Class. No.: </label>658.8343  / HUG