TY  - BOOK
AU  - Narula, Avinash
TI  - Customer math for success in business and careers
SN  - 8185398992
U1  - 658.812 
PY  - 2002///
CY  - New Delhi: 
PB  - Merx Equity Printgers
KW  - complaints
KW  - customer math
KW  - iceberg phenomenon
KW  - negative customer buzz
KW  - sales force
KW  - satisfaction
ER  -