Carlzon, Jan Moments of truth by Jan Carlzon - New York: HarperBusiness 1989 - xiii, 135p., app., ind. 21 cm x 14 cm ISBN: 9780062312860 Subjects--Topical Terms: aeronautics, commerciaairlines managementcorporate turnaroundsscandinavian airlines systemsweden Dewey Class. No.: 387.7065485 / CAR