TY  - BOOK
AU  - Carlzon, Jan
TI  - Moments of truth
SN  - 9780062312860
U1  - 387.7065485 
PY  - 1989///
CY  - New York: 
PB  - HarperBusiness
KW  - aeronautics, commercia
KW  - airlines management
KW  - corporate turnarounds
KW  - scandinavian airlines system
KW  - sweden
ER  -