Basic business communication : skills for empowering the internet generation - Lesikar, Raymond V.; Flatley, Marie E. (New Delhi: Tata McGraw Hill Publishing Company Limited, 2005)
Keywords: basic patterns of business messages; business communication; business english; commercial correspondence; english language; fundamentals of business; good news and neutral messages; indirectness in persuasion; job search process; report writing; sales messages; writing for effect