Mitchell, Jack <br/><br/>
Hug your customers : love the results 
by Jack Mitchell 
 - New York:   Penguin Putnam Inc  2003 
 - xvi, 283 p.  20 cm x 13 cm 
<br/><br/><label>ISBN: </label>9780141015224 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer relations<br/>hugging
<br/><br/><label>Dewey Class. No.: </label>658.812  / MIT