TY  - BOOK
AU  - Mitchell, Jack
TI  - Hug your customers : love the results
SN  - 9780141015224
U1  - 658.812 
PY  - 2003///
CY  - New York: 
PB  - Penguin Putnam Inc
KW  - consumer satisfaction
KW  - customer relations
KW  - hugging
ER  -