Denove, Chris <br/><br/>
Satisfaction how every great company listens to the voice of the customer 
by Chris Denove and James D. Power 
 - New Delhi:   Penguin Books India Pvt. Ltd.  2006 
 - xxi, 266p., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>014306231X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>building community<br/>consumer satisfaction<br/>customer relations<br/>loyalty<br/>marketing research
<br/><br/><label>Dewey Class. No.: </label>658.8343  / DEN