TY  - BOOK
AU  - Denove, Chris
AU  - Power, James D.
TI  - Satisfaction how every great company listens to the voice of the customer
SN  - 014306231X
U1  - 658.8343 
PY  - 2006///
CY  - New Delhi: 
PB  - Penguin Books India Pvt. Ltd.
KW  - building community
KW  - consumer satisfaction
KW  - customer relations
KW  - loyalty
KW  - marketing research
ER  -