TY - BOOK AU - Basini, Justin TI - Why should anyone buy from you? : earn customer trust to drive business success SN - 978027375518 U1 - 658.85 PY - 2011/// CY - Harlow: PB - Pearson Education Limited;UK KW - customer relations KW - marketing KW - new realism KW - realities and aspirations KW - selling KW - trust KW - turning point ER -