Consumer behaviour : global edition
by Leon G. Schiffman, Joseph L. Wisenblit
- 11th ed.
- Harlow, Essex: Pearson Education 2015
- 492p., notes, glos., ind. 27 cm x 22 cm
9780273787136
attitude formation and change communication consumer as an individual consumer behaviour consumer motivation consumer perception consumer research cultural setting designing primary research learning market segmentation marketing ethics motivation research perceptual selection personality traits print and broadcast advertising to social and mobile media reference groups segmentation, targeting and positioning social class social responsibility technology driven