TY - BOOK AU - Chaffey, Dave AU - Smith, PR TI - Emarketing excellence : planning and optimizing your digital marketing SN - 9780415533379 U1 - 658.872 PY - 2013/// CY - New York: PB - Routledge KW - digital marketing KW - e marketing KW - e-CRM KW - e-customers KW - e-models KW - e-planning KW - managing digital marketing KW - site design KW - social media marketing KW - traffic building ER -