TY - BOOK AU - Norman, Donald A. TI - Emotional design : why we love (or hate) everyday things SN - 9780465051359 U1 - 155.911 PY - 2005/// CY - New York: PB - Basic Books KW - design KW - emotions and cognition KW - future of robots KW - industrial design KW - psychological aspects KW - things KW - three levels fun and game ER -