Tisch, Jonathan M. <br/><br/>
Chocolates on the pillow aren't enough : reinventing the customer experience 
by Jonathan M. Tisch, with Karl Weber 
 - New Jersey:   John Wiley and Sons Ltd.  2007 
 - xii, 256p., endnote, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>9780470043554 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer relations<br/>customer services<br/>customers<br/>engineering the total customer experience<br/>hospitable organisation<br/>hospitality industry<br/>hotels<br/>open door policy<br/>problem and the solution<br/>reimagining the sale
<br/><br/><label>Dewey Class. No.: </label>647.94068  / TIS