TY  - BOOK
AU  - Tisch, Jonathan M.
TI  - Chocolates on the pillow aren't enough : reinventing the customer experience
SN  - 9780470043554
U1  - 647.94068 
PY  - 2007///
CY  - New Jersey: 
PB  - John Wiley and Sons Ltd.
KW  - customer relations
KW  - customer services
KW  - customers
KW  - engineering the total customer experience
KW  - hospitable organisation
KW  - hospitality industry
KW  - hotels
KW  - open door policy
KW  - problem and the solution
KW  - reimagining the sale
ER  -