Price, Bill <br/><br/>
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs 
by Bill Price and David Jaffe 
 - San Francisco:   Jossey-Bass  2008 
 - xvii, 312p., app., glos., bib., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>9780470189085 
<br/><br/><label>Subjects--Topical Terms: </label><br/>challenge customer demand for service<br/>consumer satisfaction<br/>create engaging self-service<br/>customer services<br/>deliver great service experiences<br/>eliminate dumb contacts<br/>management<br/>service industries
<br/><br/><label>Dewey Class. No.: </label>658.812  / PRI