TY  - BOOK
AU  - Price, Bill
AU  - Jaffe, David
TI  - The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
SN  - 9780470189085
U1  - 658.812 
PY  - 2008///
CY  - San Francisco: 
PB  - Jossey-Bass
KW  - challenge customer demand for service
KW  - consumer satisfaction
KW  - create engaging self-service
KW  - customer services
KW  - deliver great service experiences
KW  - eliminate dumb contacts
KW  - management
KW  - service industries
ER  -