DiJulius, John R. <br/><br/>
What's the secret ? : to provide a world-class customer experience 
by John R. DiJulius 
 - New Jersey:   John Wiley and Sons, Inc.  2008 
 - xvi, 320p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>9780470196120 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer loyalty<br/>customer service crisis<br/>customer services<br/>service revolution
<br/><br/><label>Dewey Class. No.: </label>658.812  / DIJ