Berry, Leonard L. <br/><br/>
Discovering the soul of service : the nine drivers of sustainable business success 
by Leonard L. Berry 
 - New York:   The Free Press  1999 
 - xiv, 269p., note., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>9780684845111 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business and economics<br/>case studies<br/>customer services<br/>marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / BER