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281.	Image from Amazon.com	Uncommon service: How to win by putting customer at the core of your business by Frances frei and Anne Morriss by Frei, Frances Morriss, Anne Material type: Text Language: English Publication details: Boston: Harvard Business Review Press 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 FRE. Place hold Save to lists Add to cart (remove)
282.	Image from Amazon.com	Empowered : unleash your employees, energize your customers, and transform your business by Josh Bernoff and Ted Schadler by Bernoff, Josh Schadler, Ted Material type: Text Language: English Publication details: Boston: Harvard Business School Publishing 2010 Availability: Items available for loan: KEIC (1)Call number: 658.4 BER. Place hold Save to lists Add to cart (remove)
283.	Image from Amazon.com	The intention economy : when customers take charge by Doc Searls by Searls, Doc Material type: Text Language: English Publication details: Boston: Harvard Business School Publishing;USA 2012 Availability: Items available for loan: KEIC (2)Call number: 658.8342 SEA, ... Place hold Save to lists Add to cart (remove)
284.	Image from Amazon.com	The experience economy : updated edition by B. Joseph Pine II and James H. Gilmore by Pine II, Joseph B Gilmore, James H Material type: Text Language: English Publication details: Massachusetts: Harvard Business School Publishing 2011 Availability: Items available for loan: KEIC (1)Call number: 658.15 PIN. Place hold Save to lists Add to cart (remove)
285.	Image from Amazon.com	The innovator's dilemma : when new technologies cause great firms to fail by Clayton M. Christensen by Christensen, Clayton M Material type: Text Language: English Publication details: Boston: Harvard Business press 2016 Availability: Items available for loan: KEIC (1)Call number: 658.4 CHR. Place hold Save to lists Add to cart (remove)
286.	Image from Amazon.com	The virtual reference experience : integrating theory into practice by Lankes, R. David (ed.) Janes, Joseph (ed.) Smith, Linda C. (ed.) Finneran, Christina M. (ed.) Material type: Text Publication details: New York: Neal Schuman Publishers Inc., 2004 Availability: Items available for loan: KEIC (1)Call number: 025.524 VIR. Place hold Save to lists Add to cart (remove)
287.	Image from Amazon.com	Exceptional customer service : going beyond your good service to exceed the customer's expectation by Lisa Ford, David McNair and Bill Perry by Ford, Lisa McNair, David Perry, Bill Material type: Text Language: English Publication details: Avon: Platinum Press 2009 Availability: Items available for loan: KEIC (1)Call number: 658.812 FOR. Place hold Save to lists Add to cart (remove)
288.	Image from Amazon.com	How Toyota became #1 : leadership lessons from the world's greatest car company by David Magee by Magee, David Material type: Text Language: English Publication details: New York: Portfolio 2007 Availability: Items available for loan: KEIC (1)Call number: 658.4092 MAG. Place hold Save to lists Add to cart (remove)
289.	Image from Amazon.com	Contemporary research in e-branding by Bandyopadhyay, Subir (ed.) Material type: Text Publication details: Hershey: Information Science Reference 2009 Availability: Items available for loan: KEIC (1)Call number: 658.872 CON. Lists: Brands & Branding Books. Place hold Save to lists Add to cart (remove)
290.	Image from Amazon.com	HBR's 10 must reads on strategy for healthcare by Harvard Business Review Press Series: HBR's 10 must reads Material type: Text Language: English Publication details: Boston: Harvard Business Review Press 2018 Availability: Items available for loan: KEIC (1)Call number: 362.1068 HBR. Place hold Save to lists Add to cart (remove)
291.	Image from Amazon.com	HBR's 10 must reads on leadership for healthcare by Harvard Business Review Press Series: Harvard business review guides Material type: Text Language: English Publication details: Boston, Massachusetts: Harvard Business Review Press 2018 Availability: Items available for loan: KEIC (1)Call number: 362.1068 HBR. Place hold Save to lists Add to cart (remove)
292.	Image from Amazon.com	Connected strategy : building continuous customer relationships for competitive advantage by Nicolaj Siggelkow and Christian Terwiesch by Siggelkow, Nicolaj Terwiesch, Christian Material type: Text Language: English Publication details: Massachusetts: Harvard Business School Publishing 2019 Availability: Items available for loan: KEIC (1)Call number: 658.812 SIG. Place hold Save to lists Add to cart (remove)
293.	Image from Amazon.com	World without mind : the existential threat of big tech by Franklin Foer by Foer, Franklin Material type: Text Language: English Publication details: London: Random House Business Books 2017 Availability: Items available for loan: KEIC (1)Call number: 303.483 FOE. Place hold Save to lists Add to cart (remove)
294.	Image from Amazon.com	An analysis of Mahbub ul Haq's : reflections on human development by Riley Quinn by Quinn, Riley Series: The Macat Library, Economics Material type: Text Language: English Publication details: London: Macat-Routledge 2017 Availability: Items available for loan: KEIC (1)Call number: 306.3 QUI. Place hold Save to lists Add to cart (remove)
295.	Image from Amazon.com	Services marketing : people, technology, strategy by Jochen Wirtz and Christopher Lovelock by Wirtz, Jochen Lovelock, Christopher Edition: 8th ed. Material type: Text Language: English Publication details: London: World Scientific 2016 Availability: Items available for loan: KEIC (1)Call number: 658.8 WIR. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
296.	Image from Amazon.com	Internet economy what is in it for developing countries ? : Contribution of the internet economy to national economies - a Sri Lankan case study by Mohamed Firdhous by Firdhous, Mohamed Material type: Text Language: English Publication details: Saarbrucken: VDM Verlag Dr. Muller Aktiengesellschaft and Co. 2009 Availability: Items available for loan: KEIC (1)Call number: 338.004 FIR. Place hold Save to lists Add to cart (remove)
297.	Image from Amazon.com	E-government : the science of the possible by J Satyanarayana by Satyanarayana, J Material type: Text Language: English Publication details: New Delhi: Prentice-Hall of India 2014 Availability: Items available for loan: KEIC (1)Call number: 352.380285 SAT. Place hold Save to lists Add to cart (remove)
298.	Image from Amazon.com	Winning the talent war : ensuring effective leadership in healthcare by Carson F. Dye by Dye, Carson F Series: ACHE management series Material type: Text Language: English Publication details: New Delhi: Prentice-Hall of India Private Limited 2002 Availability: Items available for loan: KEIC (1)Call number: 362.10684 DYE. Place hold Save to lists Add to cart (remove)
299.	Image from Amazon.com	7 strategies to improve your bottom line : the healthcare executive's guide by E. Preston Gee by Gee, E. Preston Series: ACHE management series Material type: Text Language: English Publication details: New Delhi: Prentice-Hall of India Private Limited 2001 Availability: Items available for loan: KEIC (1)Call number: 362.1068 GEE. Place hold Save to lists Add to cart (remove)
300.	Image from Amazon.com	Health service management : culture, consensus and the middle manager by Marie Carney by Carney, Marie Material type: Text Language: English Publication details: New Delhi: Prentice Hall of India Private Limited 2006 Availability: Items available for loan: KEIC (1)Call number: 362.1068 CAR. Place hold Save to lists Add to cart (remove)