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	1.	Image from Amazon.com	Quality customer service for front line staff by William B. Martin by Martin, William B Material type: Text Language: English Publication details: London: Kogan Page Limited 1993 Availability: Items available for loan: KEIC (1)Call number: 658.812 MAR. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Quality customer service : satisfy customer it's everybody's job by William Martin by Martin, William Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.812 MAR. Place hold Save to lists Add to cart (remove)