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	1.	Image from Amazon.com	Claming upset customers : studing effective during unpleasant situations by Rebecca L. Morgan by Morgan, Rebecca L Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 MOR. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Calming upset customers : stay in control in any situation by Rebecca Morgan by Morgan, Rebecca Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.812 MOR. Place hold Save to lists Add to cart (remove)