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1.	Image from Amazon.com	Complaint management excellence : creating customer loyalty through service recovery by Sarah Cook by Cook, Sarah Material type: Text Language: English Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 COO. Place hold Save to lists Add to cart (remove)
2.		Compilation of cases handled by the consumer complaints council Vol II : 1 to 121, 1988-1990 by The Advertising Standards Council of India by The Advertising Standards Council of India Material type: Text Language: English Publication details: Bombay: ASCI Secretariat 1990 Availability: Items available for loan: KEIC (1)Call number: 343.071 COM. Place hold Save to lists Add to cart (remove)
3.		Compilation of cases handled by the consumer complaints council Vol III,1990-1991 by The Advertising Standards Council of India by The Advertising Standards Council of India Material type: Text Language: English Publication details: Bombay: ASCI Secretariat 1991 Availability: Items available for loan: KEIC (1)Call number: 343.071 COM. Place hold Save to lists Add to cart (remove)