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Customer service on the internet : building relationships, increasing loyalty, and staying competitive by Jim Sterne by
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New York: John Wiley and Sons, Inc. 2000
Availability: Items available for loan: KEIC (1)Call number: 658.81202854678 STE.

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2.
Achieving best practice in your business : an introduction to e-business
Material type: Text Text
Language: English
Publication details: : The department of trade and industry 2004
Availability: Items available for loan: KEIC (1)Call number: 658.02 ACH.

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