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	1.	Image from Amazon.com	Managing customer relationships in service industries by Nargundkar, Rajendra (ed.) Panda, Tapan K. (ed.) Material type: Text Publication details: New Delhi: Excell Books, 2005 Availability: Items available for loan: KEIC (1)Call number: 659.2 MAN. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	From Oberoi to oyo : behind the scenes with the movers and shakers of India's hotel industry by Chitra Narayanan by Narayanan, Chitra Material type: Text Language: English Publication details: Gurgaon: Penguin Random House 2020 Availability: Items available for loan: KEIC (1)Call number: 338.47647940954 NAR. Place hold Save to lists Add to cart (remove)