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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs by Terry G. Vavra by
Material type: Text Text
Language: English
Publication details: Milwaukee: ASQC Quality Press 1998
Availability: Items available for loan: KEIC (1)Call number: 658.812 VAV.

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Managing the four stages of TQM : how to achieve world class performance by Charles N. Weaver by
Material type: Text Text
Language: English
Publication details: Wisconsin: ASQC Quality Press 1996
Availability: Items available for loan: KEIC (1)Call number: 658.502 WEA.

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