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The customer satisfaction audit : an eight-step approach to ensure that your firm stays focused on customer needs to promote real gain by Abram I. Bluestein, Michael Moriarty and Ronals J. Sanderson by
  • Bluestein, Abram I
  • Moriarty, Michael
  • Sanderson, Ronals J
Material type: Text Text
Language: English
Publication details: Cambridge: Cambridge Strategy Publications Ltd. 2004
Availability: Items available for loan: KEIC (1)Call number: 658.812 BLU.

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2.
The business strategy audit : a company self-appraisal to analyze the effectiveness of your business strategy-making process by Varnall Della-Piana, Murray Low and Kendall Lyman by
  • Della-Piana, Varnall
  • Low, Murray
  • Lyman, Kendall
Material type: Text Text
Language: English
Publication details: Cambridge: Cambridge Strategy Publications Ltd. 2004
Availability: Items available for loan: KEIC (1)Call number: 658.84 DEL.

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