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	1.	Customer share marketing : how the world's great marketers unlock profits from customer loyalty by Tom Osenton by Osenton, Tom Material type: Text Language: English Publication details: New Jersey: Financial Times Prentice Hall 2002 Availability: Items available for loan: KEIC (1)Call number: 658.8 OSE. Place hold Add to cart (remove)
	2.	Principles of direct and database marketing by Alan Tapp by Tapp, Alan Material type: Text Language: English Publication details: London: Financial Times Management 1998 Availability: Items available for loan: KEIC (1)Call number: 658.84 TAP. Place hold Add to cart (remove)
	3.	Seven secrets of service strategy by Jacques Horovitz by Horovitz, Jacques Material type: Text Language: English Publication details: Harlow: Financial Times Prentice Hall 2000 Availability: Items available for loan: KEIC (1)Call number: 658.804 HOR. Place hold Add to cart (remove)
	4.	Management 21C : someday we'll manage this way by Chowdhury, Subir (ed.) Material type: Text Publication details: London: Financial Times Prentice Hall, 2000 Availability: Items available for loan: KEIC (1)Call number: 658 MAN. Place hold Add to cart (remove)
	5.	Internet marketing : strategy, implementation and practice by Dave Chaffey, Richard Mayer, Kevin Johnston and Fiona Ellis-Chadwick Material type: Text Language: English Publication details: Harlow: Financial Times Prentice Hall 2000 Availability: Items available for loan: KEIC (1)Call number: 658.84 INT. Place hold Add to cart (remove)
	6.	The future of marketing : practical strategies for marketers in the post-internet age by Cor Molenaar foreword by Don Peppers and Martha Rogers by Molenaar, Cor Material type: Text Language: English Publication details: London: Financial Times Prentice Hall 2002 Availability: Items available for loan: KEIC (1)Call number: 658.8 MOL. Place hold Add to cart (remove)
	7.	Business minds : connect with the world's greatest management thinkers by Tom Brown, Stuart Crainer, Des Dearlove and Jorge Nascimento Rodrigues by Brown, Tom Material type: Text Language: English Publication details: London: Financial Times Prentice Hall 2002 Availability: Items available for loan: KEIC (1)Call number: 658 BRO. Place hold Add to cart (remove)
	8.	Managing the customer experience : turning customers into advocates by Shaun Smith and Joe Wheeler by Smith, Shaun Wheeler, Joe Material type: Text Language: English Publication details: London: Financial Times Prentice Hall 2002 Availability: Items available for loan: KEIC (1)Call number: 658.812 SMI. Place hold Add to cart (remove)
	9.	Living supply chains : how to mobilizine the enterprise around delivering what your cutomers want by John Gattorna by Gattorna, John Material type: Text Language: English Publication details: New York : Financial Times 2006 Availability: Items available for loan: KEIC (1)Call number: 658.7 GAT. Place hold Add to cart (remove)
	10.	Smarter pricing : how to capture more value in your market by Tony Cram by Cram, Tony Material type: Text Language: English Publication details: New York: Financial Times/Prentice Hall 2006 Availability: Items available for loan: KEIC (1)Call number: 658.816 CRA. Place hold Add to cart (remove)
	11.	The pyramid principle : logic in writing and thinking by Barbara Minto by Minto, Barbara Edition: 3rd ed. Material type: Text Language: English Publication details: London: Financial Times Prentice Hall 2010 Availability: Items available for loan: KEIC (6)Call number: 808.06665 MIN, ... Place hold Add to cart (remove)
	12.	No cover image available Process Consultation : its role in organization development by Schein, Edgar H. (ed.) Bennis, Warren (ed.) Beckhard, Richard (ed.) Series: Addison-Wesley series: organization development Material type: Text Publication details: Boston: Financial Times, 1969 Availability: Items available for loan: KEIC (1)Call number: 658.407 PRO. Place hold Add to cart (remove)

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