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1.		Delivering quality service : balancing customer perceptions and expectations by Valarie A. Zeithaml, A.Parasuraman, Leonard L. Berry by Zeithaml, Valarie A Berry Leonard L Parasuraman A Material type: Text Language: English Publication details: New York: The Free Press 1990 Availability: Items available for loan: KEIC (2)Call number: 658.812 ZEI, ... Not available: KEIC: Lost (1). Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2003 Availability: Items available for loan: KEIC (5)Call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text Language: English Publication details: Boston: McGraw Hill 2000 Availability: Items available for loan: KEIC (1)Call number: 658.8 ZEI. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Services marketing: Integrating customer focus across the firm by Zeithaml, Valarie Bitner, Mary Jo Gremler, Dwayne D Mende, Martin Edition: 8th Publication details: Dubuque, IA: McGraw Hill, 2023 Availability: Not available: KEIC: Checked out (1). Lists: New Arrivals 23 Dec 2024. Place hold Save to lists Add to cart (remove)