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Passionate and profitable : why customer strategies fail and ten steps to do them right by Lior Arussy
Material type:
TextLanguage: English Publication details: New Jersey: John Wiley and Sons, Inc. 2005Description: xviii, 204p., app., ind. 24 cm x 16 cmISBN: - 0471713929
- change our organisation to avoid the silo-based customer trap
- consumer satisfaction
- critical choice
- customer relations
- customer services
- customer strategies
- customers do we neglect
- employ functional robots or passionate evangelists
- management
- post-sales dialogue and service
- relationships
- strategic planning
- understanding the fatal mistakes
- 658.802 ARU
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Books | KEIC | 658.802 ARU (Browse shelf(Opens below)) | Available | 5792 |
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