The customer satisfaction audit : an eight-step approach to ensure that your firm stays focused on customer needs to promote real gain by Abram I. Bluestein, Michael Moriarty and Ronals J. Sanderson

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Material type: Text

TextLanguage: English Publication details: Cambridge: Cambridge Strategy Publications Ltd. 2004Description: 102p. 30 cm x 21 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 BLU (Browse shelf(Opens below))		Available		5101

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