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	1.	Image from Amazon.com	Customer relationship management : a strategic imperative in the world of e-business by Brown, Stanley A. (ed.) Material type: Text Publication details: Ontario: John Wiley and Sons Canada, Ltd., 2000 Availability: Items available for loan: KEIC (1)Call number: 658.812 CUS. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Performance driven CRM : how to make your customer relationship management vision a reality by Stanley A Brown and Moosha Gulycz by Brown, Stanley A Gulycz, Moosha Material type: Text Language: English Publication details: New Delhi: Wiley India 2006 Availability: Items available for loan: KEIC (1)Call number: 658.812 BRO. Place hold Save to lists Add to cart (remove)