Complaint management excellence : creating customer loyalty through service recovery by Sarah Cook

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TextLanguage: English Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012Description: xiii, 192p., app., ref., ind. 23 cm x 16 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	KEIC	658.812 COO (Browse shelf(Opens below))	Available	10463

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