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1.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and managment system by Michael D. Johnson and Anders Gustafsson by
  • Johnson, Michael D
  • Gustafsson, Anders
Material type: Text Text
Language: English
Publication details: New York: John Wiley and Sons, Inc. 2000
Availability: Items available for loan: KEIC (1)Call number: 658.812 JOH.

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2.
Branding : in five and a half steps : with over 900 illustrations by Michael Johnson by
  • Johnson, Michael
Material type: Text Text
Language: English
Publication details: London: Thames and Hudson 2016
Availability: Items available for loan: KEIC (1)Call number: 658.827 JOH.

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