The service edge : 101 companies that profit from customer care by Ron Zemke with Dick Schaaf

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Material type: Text

TextLanguage: English Publication details: Middlesex: Penguin Books Ltd. 1989Description: xviii., 584p., bib., ind. 23 cm x 15 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 ZEM (Browse shelf(Opens below))		Available		2219

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