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Results of search for 'ccl=au:"Johnston, Robert"'
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Authors
Bate, J. Douglas
Clark, Graham
Johnston, Robert
Johnston, Robert E.
Shulver, Michael
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customer services
discovery process
management
service industries
strategic planning
strategy meets innov...
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New Arrivals 8 Sep 2025
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1.
Image from Amazon.com
The power of strategy innovation : a new way of linking creativity and strategic planning to discover great business opportunities
by Robert E. Johnston and J. Douglas Bate
by
Johnston, Robert E
Bate, J. Douglas
Material type:
Text
Language:
English
Publication details:
New Delhi:
Prentice-Hall of India Pvt. Ltd.
2008
Availability:
Items available for loan:
KEIC
(1)
Call number:
658.4012 JOH
.
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2.
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Service operations management : improving service delivery
by Robert Johnston, Graham Clark and Michael Shulver
by
Johnston, Robert
Clark, Graham
Shulver, Michael
Edition:
4th ed.
Material type:
Text
Language:
English
Publication details:
Noida, Uttar Pradesh:
Pearson India Education Services Pvt. Ltd
2018
Availability:
Items available for loan:
KEIC
(1)
Call number:
658.812 JOH
.
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