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1.
E-business 2.0 : roadmap for success by Ravi Kalakota and Marcia Robinson by
  • Kalakota, Ravi
  • Robinson, Marcia
Series: Addison-Wesley information technology series
Material type: Text Text
Language: English
Publication details: New Delhi: Pearson Education (Singapore) Pte., Ltd. 2004
Availability: Items available for loan: KEIC (1)Call number: 658.84 KAL.

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2.
The CRM handbook : a business guide to customer relationship management by Jill Dyche by
  • Dyche, Jill
Series: Addison-Wesley information technology series
Material type: Text Text
Language: English
Publication details: Delhi: Dorling Kindersley (India) Pvt. Ltd. 2007
Availability: Items available for loan: KEIC (2)Call number: 658.812 DYC, ...

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