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	1.	Image from Amazon.com	Satisfaction how every great company listens to the voice of the customer by Chris Denove and James D. Power by Denove, Chris Power, James D Material type: Text Language: English Publication details: New Delhi: Penguin Books India Pvt. Ltd. 2006 Availability: Items available for loan: KEIC (1)Call number: 658.8343 DEN. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Student engagement techniques : a handbook for college faculty by Elizabeth F Barkley by Barkley, Elizabeth F Series: Jossey-Bass higher and adult education series Material type: Text Language: English Publication details: San Francisco: Jossey-Bass 2010 Availability: Items available for loan: KEIC (1)Call number: 378.125 BAR. Place hold Save to lists Add to cart (remove)