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1.
Seven secrets of service strategy by Jacques Horovitz by
  • Horovitz, Jacques
Material type: Text Text
Language: English
Publication details: Harlow: Financial Times Prentice Hall 2000
Availability: Items available for loan: KEIC (1)Call number: 658.804 HOR.

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2.
The only thing that matters : bringing the power of the customer into the centre of your business by Karl Albrecht by
  • Albrecht, Karl
Material type: Text Text
Language: English
Publication details: New York: Harper Collins Publishers Inc. 1992
Availability: Items available for loan: KEIC (1)Call number: 658.834 ALB.

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