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	1.	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2003 Availability: Items available for loan: KEIC (5)Call number: 658.8 ZEI, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler And Ajay Pandit Edition: 4th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2008 Availability: Items available for loan: KEIC (9)Call number: 658.8 SER, ... Place hold Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler And Ajay Pandit Edition: 5th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2012 Availability: Items available for loan: KEIC (2)Call number: 658.8 SER, ... Place hold Add to cart (remove)
	4.	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler and Ajay Pandit Edition: 6th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2015 Availability: Items available for loan: KEIC (16)Call number: 658.8 SER, ... Place hold Add to cart (remove)

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