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	1.	Creating a market sensitive culture : anticipate change, act fast, do it today by Andrew Bruce and Ken Langdon by Bruce, Andrew Langdon, Ken Material type: Text Language: English Publication details: London: Pitman Publishing 1997 Availability: Items available for loan: KEIC (1)Call number: 658.4 BRU. Place hold Add to cart (remove)
	2.	Tha AMA handbook of marketing for the service industries by Congram, Carole A. (ed.) Material type: Text Publication details: New York: American Management Association 1991 Availability: Items available for loan: KEIC (1)Call number: 658.8 AMA. Place hold Add to cart (remove)
	3.	Simply better : winning and keeping customers by delivering what matters most by Patrick Barwise and Sean Meehan by Barwise, Patrick Meehan, Sean Material type: Text Language: English Publication details: Boston: Harvard Business School Publishing 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 BAR. Place hold Add to cart (remove)
	4.	Direct from DELL by Michael Dell by Dell, Michael Material type: Text Language: English Publication details: New York: HarperCollins 2000 Availability: Items available for loan: KEIC (1)Call number: 338.4 DEL. Place hold Add to cart (remove)
	5.	Customer focus : the new imperative - Vol.1 by Mukerjee, Kaushik (ed.) Material type: Text Publication details: Hyderabad: The ICFAI University Press 2006 Availability: Items available for loan: KEIC (1)Call number: 658.8324 CUS. Place hold Add to cart (remove)
	6.	Customer mania! : it's never too late to build a customer-focused company by Ken Blanchard, Jim Ballard and Fred Finch by Blanchard, Ken Ballard, Jim Finch, Fred Material type: Text Language: English Publication details: New Delhi: HarperCollins Publishers 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 BAL. Place hold Add to cart (remove)

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