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1.
How to turn customer service into customer sales by Bernard Katz by
  • Katz, Bernard
Material type: Text Text
Language: English
Publication details: Illinois: NTC Pub. Group 1990
Availability: Items available for loan: KEIC (1)Call number: 658.8342 KAT.

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2.
The machine that change the world by James P. Womack, Daniel T. Jones and Daniel Roos by
  • Womack, James P
  • Jones, Daniel T
  • Roos, Daniel
Material type: Text Text
Language: English
Publication details: London: Simons and Schuster UK Ltd. 2007
Availability: Items available for loan: KEIC (1)Call number: 338.47629222 WOM.

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