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	1.	Image from Amazon.com	The customer satisfaction audit : an eight-step approach to ensure that your firm stays focused on customer needs to promote real gain by Abram I. Bluestein, Michael Moriarty and Ronals J. Sanderson by Bluestein, Abram I Moriarty, Michael Sanderson, Ronals J Material type: Text Language: English Publication details: Cambridge: Cambridge Strategy Publications Ltd. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 BLU. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Effective customer service : ten steps for technical professions by David L. Goetsch and Stanley B. Davis by Goetsch, David L Davis, Stanley B Jaydeep Mukhrjee Material type: Text Language: English Publication details: Noida: Pearson Education 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 GEO. Place hold Save to lists Add to cart (remove)