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1.	Image from Amazon.com	The service management course: cases and readings by W. Earl Sasser, Jr, Christopher W.L. Hart and James L. Heskett by Sasser, W. Earl Hart, Christopher W.L Heskett, James L Material type: Text Language: English Publication details: New York: Free Press 1991 Availability: Items available for loan: KEIC (1)Call number: 658.804 SAS. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text Language: English Publication details: New York: The Free Press 1997 Availability: Items available for loan: KEIC (1)Call number: 658.812 HES. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Managing corporate reputations by Jolly, Adam (ed.) Material type: Text Publication details: London: Kogan Page Limited, 2001 Availability: Items available for loan: KEIC (1)Call number: 659.29 MAN. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	The power of positive deviance : how unlikely innovators solve the world's toughest problems by Richard T. Pascale, Jerry Sternin and Monique Sternin by Pascale, Richard T Sternin, Jerry Sternin, Monique Material type: Text Language: English Publication details: Boston: Harvard Business School Publishing 2010 Availability: Items available for loan: KEIC (1)Call number: 362.0425 PAS. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Business taxation by Akhileshwar Pathak and Savan Godiwala by Pathak, Akhileshwar Godiwala, Savan Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi: McGraw-Hill Education (India) Pvt. Ltd 2016 Availability: Items available for loan: KEIC (1)Call number: 336.207 PAT. Place hold Save to lists Add to cart (remove)