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	1.	Image from Amazon.com	Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators by Georgia J. Kosmoski and Dennis R. Pollack by Kosmoski, Georgia J Pollack, Dennis R Material type: Text Language: English Publication details: New Delhi: Sage Publications 2000 Availability: Items available for loan: KEIC (1)Call number: 371.2 KOS. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Interrogating development : insights from the margins by Marglin, Frederique Apffel (ed.) Kumar, Sanjay (ed.) Mishra, Arvind (ed.) Material type: Text Publication details: New Delhi: Oxford University Press, 2010 Availability: Items available for loan: KEIC (1)Call number: 338.9 INT. Place hold Save to lists Add to cart (remove)