Your search returned 72 results.

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	1.	The service management course: cases and readings by W. Earl Sasser, Jr, Christopher W.L. Hart and James L. Heskett by Sasser, W. Earl Hart, Christopher W.L Heskett, James L Material type: Text Language: English Publication details: New York: Free Press 1991 Availability: Items available for loan: KEIC (1)Call number: 658.804 SAS. Place hold Add to cart (remove)
	2.	Internet marketing by Jagdish N. Sheth, Abdolreza Eshghi and Balaji C. Krishna by Sheth, Jagdish N Eshghi, Abdolreza Krishna, Balaji C Material type: Text Language: English Publication details: Fort Worth: Harcourt College Publishers 2001 Availability: Items available for loan: KEIC (1)Call number: 658.84 SHE. Place hold Add to cart (remove)
	3.	No cover image available Management : a global perspective by Heinz Weihrich and Harold Koontz by Weihrich , Heinz Koontz, Harold Edition: 10th ed. Material type: Text Language: English Publication details: New Delhi: Tata Mcgraw-hill Publishing company Ltd. 2001 Availability: Items available for loan: KEIC (1)Call number: 658 WEI. Place hold Add to cart (remove)
	4.	Managing service as a strategic profit center by Donald F. Blumberg by Blumberg, Donald F Material type: Text Language: English Publication details: New York: Mcgraw-Hill, Inc. 1991 Availability: Items available for loan: KEIC (1)Call number: 658.112 BLU. Place hold Add to cart (remove)
	5.	The manager's survival guide : a practical guide to managing self, Teams and operations by Kris Cole by Cole, Kris Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2004 Availability: Items available for loan: KEIC (1)Call number: 658 COL. Place hold Add to cart (remove)
	6.	The Toyota way : 14 management principles from the world's greatest manufacturer by Jeffrey K. Liker by Liker, Jeffrey K Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Comoany Limited 2004 Availability: Items available for loan: KEIC (1)Call number: 658.5 LIK. Place hold Add to cart (remove)
	7.	Principles of service marketing and management by Christopher Lovelock and Lauren Wright by Lovelock, Christopher Wright, Lauren Material type: Text Language: English Publication details: New Jarsey: Prentice Hall, Inc. 1999 Availability: Items available for loan: KEIC (1)Call number: 658.804 LOV. Place hold Add to cart (remove)
	8.	The book of management wisdom by Krass, Peter (ed.) Material type: Text Publication details: New York: John Wiley and Sons, Inc., 2000 Availability: Items available for loan: KEIC (1)Call number: 658 BOO. Place hold Add to cart (remove)
	9.	High output management by Andrew S. Grove by Grove, Andrew S Edition: 2nd ed. Material type: Text Language: English Publication details: New York: Vintage Books 1995 Availability: Items available for loan: KEIC (1)Call number: 658 GRO. Place hold Add to cart (remove)
	10.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text Language: English Publication details: New York: The Free Press 1997 Availability: Items available for loan: KEIC (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	11.	A general theory of competition : resources competences, productivity, economic growth by Shelby D. Hunt by Hunt, Shelby D Material type: Text Language: English Publication details: New Delhi: Sage Publications 2000 Availability: Items available for loan: KEIC (1)Call number: 338.6048 HUN. Place hold Add to cart (remove)
	12.	Slowdown : global economic maladies by Andrew Brody by Brody, Andrew Material type: Text Language: English Publication details: New Delhi: Sage Publications India Pvt. Ltd. 1985 Availability: Items available for loan: KEIC (2)Call number: 338.9 BRO, ... Place hold Add to cart (remove)
	13.	Productivity measurement : a guide for managers and evaluation Robert O. Brinkerhoff and Dennis E. Dressler by Brinkerhoff, Robert O Dressler, Dennis E Series: Applied social research methods series; v. 19 Material type: Text Language: English Publication details: New Delhi: Sage Publications India Pvt. Ltd. 1990 Availability: Items available for loan: KEIC (1)Call number: 658.314 BRI. Place hold Add to cart (remove)
	14.	The wall street journal book of personal technology by Walter S. Mossberg by Mossberg, Walter S Material type: Text Language: English Publication details: New York: Times Business 1995 Availability: Items available for loan: KEIC (1)Call number: 001.6404 MOS. Place hold Add to cart (remove)
	15.	Managerial perspectives by M. K. Raju by Raju, M. K Material type: Text Language: English Publication details: London: Sangam Books Limited 1991 Availability: Items available for loan: KEIC (1)Call number: 658 RAJ. Place hold Add to cart (remove)
	16.	Marketing communications in achanging environment by Harvard Business review Material type: Text Language: English Publication details: Canada: Harvard Business review 1983 Availability: Items available for loan: KEIC (1)Call number: 658.84 MAR. Place hold Add to cart (remove)
	17.	Managing in the service economy by James L. Heskett by Heskett, James L Material type: Text Language: English Publication details: Boston: Harvard Business School Press 1986 Availability: Items available for loan: KEIC (1)Call number: 658 HES. Place hold Add to cart (remove)
	18.	The loyalty effect : the hidden force behind growth, profits, and lasting values by Frederick F. Reichheld with Thomas Teal by Reichheld, Frederick F Material type: Text Language: English Publication details: Boston: Harvard Business School Press 1996 Availability: Items available for loan: KEIC (1)Call number: 658.4 REI. Place hold Add to cart (remove)
	19.	The balanced scorecard : translating strategy into action by Robert S. Kaplan and David P. Norton by Kaplan, Robert S Norton, David P Material type: Text Language: English Publication details: Boston: Harvard Business School Press 1996 Availability: Items available for loan: KEIC (1)Call number: 658.4012 KAP. Place hold Add to cart (remove)
	20.	Harvard business review on measuring corporate performance by Harvard Business Review [HBR] Series: The Harvard business review paperback Material type: Text Language: English Publication details: Boston: Harvard Business School Press 1998 Availability: Items available for loan: KEIC (2)Call number: 658.4013 HAR, ... Place hold Add to cart (remove)

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Your search returned 72 results.