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1.
Competitive marketing strategy by John A. Czepiel by
  • Czepiel, John A
Material type: Text Text
Language: English
Publication details: New Jersey: Prentice-Hall 1992
Availability: Items available for loan: KEIC (1)Call number: 658.802 CZE.

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2.
Service quality management in hospitality, tourism, and leisure by
  • Kandampully, Jay (ed.)
  • Mok, Connie (ed.)
  • Sparks, Beverley (ed.)
Material type: Text Text
Publication details: Mumbai: Jaico Publishing House, 2004
Availability: Items available for loan: KEIC (1)Call number: 658.8964794 SER.

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