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Quality is free : the art of making quality certain by Philip B. Crosby by
Material type: Text Text
Language: English
Publication details: New York: Mentor Books 1980
Availability: Items available for loan: KEIC (1)Call number: 658.5 CRO.

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2.
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The essence of total quality management by John Bank by
Material type: Text Text
Language: English
Publication details: New Delhi: Prentice-Hall of India Pvt Ltd. 1999
Availability: Items available for loan: KEIC (1)Call number: 658.5 BAN.

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