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	1.	Image from Amazon.com	Call center success : essential skills for CSRs by Lloyd C. Finch by Finch, Lloyd C Series: Fifty-Minute series Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2005 Availability: Items available for loan: KEIC (1)Call number: 658.812 FIN. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Telephone courtesy and customer service: be your company's lifeline to customers byLloyd C. Finch by Finch, Lloyd C Series: Viva-crisp fifty-minute Edition: 5th ed. Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.8 FIN. Place hold Save to lists Add to cart (remove)