| 000 | 00850nam a2200265Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780749465308 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bCOO |
||
| 100 | _aCook, Sarah | ||
| 245 | 0 |
_aComplaint management excellence : creating customer loyalty through service recovery _cby Sarah Cook |
|
| 260 |
_aNew Delhi: _bKogan Page India Pvt. Ltd. _c2012 |
||
| 300 |
_axiii, 192p., app., ref., ind. _c23 cm x 16 cm |
||
| 365 |
_aINR _b695 |
||
| 650 | _acommunication styles | ||
| 650 | _aconciliation | ||
| 650 | _aconsumer complaints | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer management strategy | ||
| 650 | _acustomer services | ||
| 650 | _adissatisfied customers | ||
| 650 | _amediation and arbitration | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c10033 _d10033 |
||